The ReeceR group are committed to protecting your privacy and we will always endeavour to comply with the General Data Protection Regulations / laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our company processes.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We will collect information about you when you open an account, place an order for products or services or request further information from us. You may also give us data orally, by filling in forms or by corresponding with us by post, phone, or email.

The type of information we collect includes your name, postal address, billing address, e-mail address and telephone numbers so that we can contact you accordingly.

HOW DO WE USE THE INFORMATION WE COLLECT ABOUT YOU?

We may use the information provided by you:

• to process your order or manage your account, from ordering, processing, delivery and payment (if applicable)
• to contact you for your views on our services
• to notify you about important changes or developments to our company
• for record keeping purposes
• to keep you informed about the products and services that we offer

We only retain your information for the legal limited obligation period in order to respond to your query, provide you with the information you require or to send you updates on our products and services and that only for as long as you indicate that you are happy for us to do so.

KEEPING YOU INFORMED

If you have bought or enquired about the ReeceR group’s products or services previously, we may also use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers. We do however keep this to a minimum.

If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.

You will at any time be able to let us know if you no longer want to receive material from us by sending an email to office@reecer.co.uk and we will immediately comply with your request.

DISCLOSING YOUR DATA

We never make your personal details available to companies outside the ReeceR Group for marketing or any other purpose.

However, we may use other companies to provide services to you on our behalf, for example deliveries. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.

HOW IS YOUR INFORMATION PROTECTED?

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.

GENERAL DATA PROTECTION REGULATION

The ReeceR group of companies supports the requirements of the General Data Protection Regulation, and are committed to the protection of personal data belonging to our suppliers, customers and colleagues.  We have both an internal data protection policy and external website Privacy Policy in place which reflect the requirements of the GDPR.

Senior management will conduct periodic reviews and audits of our policies and to ensure ongoing compliance. This will include reviewing existing and where appropriate developing and implementing new policies and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirements of the GDPR.

COOKIES

Cookies are small files that a website places on your hard disk to enable additional features of the website to work. Use of cookies is an industry standard and many websites use them and most internet browsers automatically accept cookies.

Website operators are now required legally to provide clear information in relation to the cookies operating on their site and to also obtain the user’s consent before setting a cookie on their computer or handheld device.

Our cookies do not contain any personally identifying information but they do enable us to provide a more user-friendly experience. We do not use cookies to gather personal information such as a person’s name or e-mail address. However, in order to track usage on our website, we may use cookies to identify repeat visitors to the website and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate and anonymous basis.

DOES THIS POLICY APPLY TO LINKED WEBSITES?

Our website may contain links to other external websites. This privacy notice only applies to ReeceR group sites so when you visit another website you should read their own privacy notice.

WHAT ARE YOUR RIGHTS?

You have the right to:

Request access to your personal data:

(Commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data

Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data

This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• if you want us to establish the data’s accuracy
• where our use of the data is unlawful but you do not want us to erase it
• where you need us to hold the data even if we no longer require it as you need it to establish or defend legal claims
• you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party.

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time

Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We do not knowingly collect data relating to children.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please contact us on office@reecer.co.uk